Question 1

How do I place a custom order?

Accepted Answer

Visit our Custom Order page, fill in the form with your requirements, and submit. We'll confirm all details with you via WhatsApp or Instagram before we start crafting.

Question 2

Can I customise any product with a name or date?

Accepted Answer

Most of our products are customizable — look for the ✍️ Customizable badge on the product listing. Enter your name, date, or personal message on the product page before adding to your bag.

Question 3

How long does delivery take?

Accepted Answer

Orders are processed and dispatched within 1–2 business days. Standard delivery takes 4–7 business days after dispatch across India.

Question 4

How much does shipping cost?

Accepted Answer

Standard shipping is ₹120 per order. Free shipping is available on prepaid orders above ₹2,500.

Question 5

What are your products made from?

Accepted Answer

All Giftistan products are handcrafted using premium UV resin with real preserved botanicals — flowers, leaves, and petals — set in gold-tone alloy frames.

Question 6

Do products come gift-wrapped?

Accepted Answer

Yes — every Giftistan order is gift-wrapped in our signature packaging at no extra charge.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day easy return policy for items that arrive damaged or incorrect. Contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major payment methods via Razorpay — UPI, credit/debit cards, net banking, and popular wallets.

Frequently Asked Questions

Ordering & Customization

Shipping & Delivery

Products & Materials

Returns & Refunds

Payments

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